CUSTOMER SUCCESS MANAGER

Job Overview

At SQWAD, we help transform sponsor assets into engaging, real-time experiences that bring brands to life on game day. Our suite of digital activations are utilized in stadiums, on broadcasts, and on social media posts by professional and college sports properties across the globe.

We are looking for a person who brings high energy, proven results, a positive attitude, and experience in Customer Success to help us keep growing. You will be working directly with our biggest customers to help ensure they are getting the most value out of our platform and products, while also helping shape the direction of our platform with customer feedback.

If you're dedicated and ambitious, SQWAD is an excellent place to grow your career. Don't hesitate to apply.

Compensation: $56K-$78K in total compensation, depending on experience. Competitive stock options are included.

Remote or on-site in Portland, OR

Responsibilities for our Customer Success Manager

• Establish clear retention goals and process milestones for the client to work toward
• Assist customers as needed with setting up and navigating programs or software associated with a product or service
• Assist in creating training courses and educational materials for customers to utilize
• Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company
• Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value
• Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs
• Optimize existing processes within the company and actively enhance all Customer Success initiatives
• Coordinate with the development team on client product feedback and future features

Qualifications for our Customer Success Manager

• 2+ years of experience in customer service & success position
• Experience working with sports organizations and/or brands that spend on sports partnerships preferred
• Exceptional ability to communicate and foster positive business relationships
• Accountability and personal organization are essential
• Ability to establish milestones and keep on task
• Experience analyzing and optimizing the existing processes in the Customer Success department
• Strong desire and ability to move up within the organization

To apply, send your resume and cover letter to careers@sqwadhq.com.

(We know, we hate cover letters too. But a resume doesn't do you justice. We'd love to hear why you are passionate about this space and how you think you can help our company grow in this role. Let it flow from your heart.)